ABOUT US

WHAT HAPPENS WHEN I CALL PAARC?

Our phone number is (905) 629-1007. Serving you is important to us, and we strive to answer all calls ‘live’.  Sometimes that is not possible, and we encourage you to leave a message with your name and phone number so that we can call you back as soon as possible.  If you leave a message, please let us know if we have permission to identify the name of our agency when we call back.  
 
When you call PAARC, you can press extension 222 to reach our Clinical Intake Worker directly. You may have to leave a message if she is busy speaking to another person. If you must leave a message, we make every attempt to return your call within one business day. If you need to speak to someone immediately, you can press ‘0' to speak to our receptionist, and she will direct you to someone else, depending on the nature of your call.

Centralized Access

PAARC participates in one-Link, a single point of access for referrals to 10 addiction and mental health service providers funded by the Mississauga Halton Local Health Integration Network. When you call one-Link, a service coordinator will ask you questions that will help them refer you to the most appropriate health provider to meet your needs. For more information about one-Link, please click here.

Why do I need to speak WITH the Clinical Intake Worker?

Our Clinical Intake Worker knows all of PAARC’s programs, and will help connect you to the program at PAARC that best suits your needs. She will ask you some questions to determine your needs, and then she will explain how our program works. Our Clinical Intake Worker also knows about other programs in our community, and she can help you connect to other services. Our Clinical Intake Worker can answer your questions, encourage you, and help you feel less anxious about seeking help. She will schedule your first appointment for you with an individual counsellor or in a group orientation session, or will directly refer you to one of our specific programs. If you have special needs, please tell our Clinical Intake Worker, and we will do our best to help you to access our services.  Because some of our programs have a wait list, our clinical intake worker can discuss options for you while you are waiting for your appointment. 


Client Rights and Responsibilities

You have rights and responsibilities as a client of PAARC as you participate in individual or group treatment. Please note that your right to privacy is explained in a separate policy which can found in the Welcome Package. You can expect to be informed of your Rights and Responsibilities by posting this document in common spaces at all of our locations, including it in the Welcome Package and introducing and discussing it during your orientation session.

PAARC’s goal is to provide you with quality service through a person centred and holistic approach. Entering into treatment for substance use and/or concurrent disorders can help you gain new understanding about your substance use and mental health, gambling/gaming behaviour and associated concerns. Participation in treatment may also lead to learning new ways of coping with and solving problems. Understanding what is expected of you and what you can expect from us enables you to participate in service with ease. If at any time you have questions about your Rights and/or Responsibilities, please feel free to contact your worker or your worker’s supervisor or complete the Client Compliments/Complaints/Concerns Form. If you need to contact your worker’s supervisor, please call Helen (Human Resources) at 905-629-1007 ext. 227.

PAARC will make every to ensure that your rights are maintained.

You have the right:

  • to equitable access to our services (for more information, please see our Access to Service Policy)
  • to be assigned a primary worker to be treated with dignity and respect
  • to understand the full scope of services available to you
  • to be yourself
  • to your own feelings and values
  • to be heard
  • to respectfully disagree
  • to refuse or stop participating in programs at PAARC at any time

You have the responsibility:

  • to maintain the confidentiality of other PAARC clients. (See the Confidentiality Policy in your Welcome Package)
  • to refrain from violent, abusive, demeaning or intimidating behaviour and, aggressive language

We welcome you to PAARC and look forward to working with you.