A Meaningful Difference
We provide a community treatment experience that includes counselling
(individual and/or group), tailored to meet your needs. To provide the best experience
for you, community treatment includes comprehensive assessments, treatment
planning, case management, and referrals to other programs and services that will
benefit you. PAARC also offers an aftercare program for persons coming from
residential treatment and want ongoing support. We also provide information and
education about substances, gambling, emotional concerns, and mental illness.
PAARC offers a variety of programs and services for people experiencing challenges related to their own or someone else’s substance use, gambling, gaming or other select behavioural dependencies. PAARC also has programs for individuals who are living with mental health challenges.
BACK ON TRACK
The Back on Track Remedial Measures Program – BOT – is for persons who have been convicted of impaired driving, or registered a blood alcohol level in the ‘warn range’, and may have to complete the Back on Track program before your licence can be reinstated.
PLEASE NOTE: THE MINISTRY OF TRANSPORTATION MAY HAVE OTHER ADDITIONAL REQUIREMENTS FOR YOU TO COMPLETE BEFORE YOU CAN DRIVE AGAIN.
Ontario Perception of Care
We encourage our clients to tell how we are doing. PAARC uses the Ontario Perception of Care (OPOC) tool for obtaining feedback that provides us with aggregate reports that help us understand how our programs and services are experienced by our clients. No personal identifying information is requested. The results help us improve our services. If you have received services from PAARC and would like to complete an OPOC survey, please ask your primary counsellor or contact Reception at (905) 629-1007, and press extension 221 or ‘0’.
Frequently Asked Questions
WHAT HAPPENS WHEN I CALL PAARC?
Serving you is important to us, and we strive to answer all calls ‘live’. Sometimes that is not possible, and we encourage you to leave a message with your name and phone number so that we can call you back as soon as possible. If you leave a message, please let us know if we have permission to identify the name of our agency when we call back.
When you call PAARC, you can press extension 222 to reach our Clinical Intake Worker directly. You may have to leave a message if they are busy speaking to another person. If you must leave a message, we make every attempt to return your call within one business day. If you need to speak to someone immediately, you can press ‘0′ to speak to our receptionist, and they will direct you to a staff person, depending on the nature of your call.
Why do I need to speak to an Intake Worker?
Our Clinical Intake Worker knows all of PAARC’s programs, and will help connect you to the program at PAARC that best suits your needs. They will ask you some questions to determine your needs, and then they will explain how our program works. Our Clinical Intake Worker also knows about other programs in our community, and can help you connect to other services. Our Clinical Intake Worker can answer your questions, encourage you, and help you feel less anxious about seeking help. They will schedule your first appointment for you with an individual counsellor or in a group orientation session, or will directly refer you to one of our specific programs. If you have special needs, please tell our Clinical Intake Worker, and we will do our best to help you to access our services. Because some of our programs have a wait list, our clinical intake worker can discuss options for you while you are waiting for your appointment.
How long does it take to see a counsellor?
It depends. If you are referred to a program with a waitlist, you may have to wait 4- 6 weeks to receive individual counselling. We offer group support for individuals to access while they are waiting to see their counsellor.
Other programs may have shorter wait times or no wait times.
What can I expect to happen at my first appointment?
During your first appointment, you can expect to meet with a counsellor and be introduced to PAARC’s services and programs. The counsellor will ask you a series of questions to better understand your needs and together, you will discuss goals and treatment planning. Before you share any personal information, the counsellor will help you understand our privacy and confidentiality policies, and other information that is important for your physical and emotional safety.
Is there a fee for service?
PAARC is funded by the Ministry of Health, so the services at PAARC are provided free of charge, with the exception of our Back on Track program. There is a fee for Back on Track, which is set by the Ministry of Transportation and is payable to the Centre for Addiction and Mental Health, which is the Head Office for Back on Track.
What if English is not the language that I prefer to receive service in?
PAARC will make every reasonable effort to provide service in your preferred language. We encourage clients to bring interpretors to their appointments in instances where we are unable to provide service in your preferred language. We are available to provided guidelines that can assist you to obtain the most appropriate interpretation support.
Clinical Staff to Serve You
Get In Touch
5170 Dixie Road, Suite 302, Mississauga, ON L4W 1E3
Telephone: (905) 629-1007
Office Hours: 8:30 am to 4:30 pm on weekdays, except for Wednesdays, when we are open from 12:30 pm to 8:00 pm
PAARC does not and shall not discriminate on the basis of race, color, religion (creed), national origin (ancestry), Canadian citizenship status, gender, gender expression, sexual orientation, disability, age, marital status, or military status in any of its activities or operations. These activities include, but are not limited to, hiring and involuntary termination of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.