COVID-19 – PAARC is here to serve you. In this time of caution, we would like to support you by telephone or video conferencing. Please continue to call our intake line, and we will call you back to discuss how best we can support you.

A Meaningful Difference

We provide a community treatment experience that includes counselling

 (individual and/or group),tailored to meet your needs. To provide the best experience 

for you, community treatment includes comprehensive assessments, treatment 

planning, case management, and referrals to other programs and services that will

 benefit you. PAARC also offers an aftercare program for persons coming from

residential treatment and want ongoing support. We also provide information and

education about substances, gambling, emotional concerns, and mental illness. 

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PAARC offers a variety of programs and services for people experiencing challenges related to their own or someone else’s substance use, gambling, gaming or other select behavioural dependencies.  PAARC also has programs for individuals who are living with mental health challenges.


The Back on Track Remedial Measures Program – BOT – is for persons who have been convicted of impaired driving, or registered a blood alcohol level in the ‘warn range’, and may have to complete the Back on Track program before your licence can be reinstated. 



PAARC is currently in the process of creating a new strategic plan for the next three years. The purpose of a strategic plan is to identify goals for the organization and develop a plan to achieve those goals.

Our Vision: Making a positive difference in the lives of people impacted by addictions and concurrent disorders.

Our Mission: Delivering quality, community-based services for people with addictions and concurrent disorders.

PAARC strives to provide high quality, timely and needed services to the community. Obtaining input from members of our broader community is a critical step in us better understanding the needs of the community. Your voice is very valuable to us in this process.

REQUEST: Please help us better understand how we are meeting your needs and what we can be doing differently by answering a few questions for us. This survey may take you 10-15 minutes to complete. Your responses are anonymous. Please do not provide any identifying information in your response.

Thank you in advance for your time. The information you provide will help us better understand the needs of our community while planning our strategy for the next three years. This survey will close at the end of the day on Friday, March 4.

PAARC’s new strategic directions will be posted on their website in June 2022.

PAARC – Strategic Planning Survey (Community)

Frequently Asked Questions


Serving you is important to us, and we strive to answer all calls ‘live’.  Sometimes that is not possible, and we encourage you to leave a message with your name and phone number so that we can call you back as soon as possible.  If you leave a message, please let us know if we have permission to identify the name of our agency when we call back.  

When you call PAARC, you can press extension 222 to reach our Clinical Intake Worker directly. You may have to leave a message if they are busy speaking to another person. If you must leave a message, we make every attempt to return your call within one business day. If you need to speak to someone immediately, you can press ‘0′ to speak to our receptionist, and they will direct you to a staff person, depending on the nature of your call.

Why do I need to speak to an Intake Worker?

Our Clinical Intake Worker knows all of PAARC’s programs, and will help connect you to the program at PAARC that best suits your needs. They will ask you some questions to determine your needs, and then they will explain how our program works. Our Clinical Intake Worker also knows about other programs in our community, and can help you connect to other services. Our Clinical Intake Worker can answer your questions, encourage you, and help you feel less anxious about seeking help. They will schedule your first appointment for you with an individual counsellor or in a group orientation session, or will directly refer you to one of our specific programs. If you have special needs, please tell our Clinical Intake Worker, and we will do our best to help you to access our services.  Because some of our programs have a wait list, our clinical intake worker can discuss options for you while you are waiting for your appointment. 

How long does it take to see a counsellor?

It depends. If you are referred to a program with a waitlist, you may have to wait 4- 6 weeks to receive individual counselling.  We offer group support for individuals to access while they are waiting to see their counsellor. 

Other programs may have shorter wait times or no wait times.  

What can I expect to happen at my first appointment?

During your first appointment, you can expect to meet with a counsellor and be introduced to PAARC’s services and programs.  The counsellor will ask you a series of questions to better understand your needs and together, you will discuss goals and treatment planning.  

Is there a fee for service?

The services at PAARC are free with the exception of our Back on Track Program.  There is a fee for Back on Track which is set by the Ministry of Transportation.

What if English is not the language that I prefer to receive service in?

PAARC will make every reasonable effort to provide service in your preferred language.  We encourage clients to bring interpretors to their appointments in instances where we are unable to provide service in your preferred language.  We are available to provided guidelines that can assist you to obtain the most appropriate interpretation support.

Served in 2018-2019


Clinical Staff to Serve You

Get In Touch

5170 Dixie Road, Suite 302, Mississauga, ON   L4W 1E3

Telephone: (905) 629-1007

Office Hours: 8:30 am to 4:30 pm on weekdays, except for Wednesdays, when we are open from 12:30 pm to 8:00 pm

Non-Discrimination Policy

PAARC does not and shall not discriminate on the basis of race, color, religion (creed), national origin (ancestry), Canadian citizenship status, gender, gender expression, sexual orientation, disability, age, marital status, or military status in any of its activities or operations. These activities include, but are not limited to, hiring and involuntary termination of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.